LMS for Hospitality

How to Accelerate Hospitality Training using LMS

It’s safe to say mobile learning is not a new thing; however, several factors are driving renewed interest in the efficiencies that it brings when added to the recruitment process and used for delivering hospitality training.

Most workers nowadays own a mobile device which makes it a cost-effective solution when used as the delivery mechanism for induction, training and onboarding.

It’s a particularly useful strategy in the hospitality sector which needs to run annual recruitment drives to hire seasonal staff.

Having recognised its value in today’s connected environment, many operations managers are committed to funding mobility drives and online training initiatives.

The challenge was figuring out how best to incorporate online training into their overall training strategy and how best to deliver it.

Learning management systems or LMS have long provided large multi-location hospitality businesses with the means to deliver induction, training and onboarding anytime, anywhere, on any platform, on demand and most of all, when it’s required.

Cloud-based learning management was the key to implementing this type of strategy in the hospitality sector. Through it, learning and development managers could easily assign courses, track user progress, manage and report on the mobile training initiative.

  1. Why Learning Mobility?

Almost everyone today has a smartphone or tablet, and this includes most of your workforce. Today’s mobile-driven environment means that people and employees are always connected to one another and to the workplace. This phenomenon is only expected to grow as smart watches, smart glasses, or another wearable tech becomes more universal.

This is great news for Learning and Development managers, as reports have stated that between 67% – 81% of people prefer to use mobile devices for learning.

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Many of today’s learning management systems like SeamsCloud support always-on, agile learning and by using their mobile device, an employee can gain easy access to company content, courses, and notifications.

Learning mobility allows these employees to access training material without being tied to the home office. It also allows employees to manage the time they choose to devote to training more effectively. Using their mobile devices, staff who are on the move can squeeze in learning while commuting or waiting in line at the bank.

  1. Automated email notifications e-learners

An LMS can be programmed to send email notifications keeping all learners informed of their training progress whether they are in the kitchen, on house-keeping duty or even on holiday.

But here are some things to remember when incorporating notifications into your online learning strategy:

  • Make sure emails are targeted at relevant users who require notification and not automatically sent to everyone.
  • Use email notifications sparingly. Otherwise, they become part of the noise and will be ignored.
  • On average, learners lose 70% of the information they learn within 24 hours of a learning experience.
  • Email can be a powerful microlearning reinforcement tool. Use them to help workers overcome the forgetting curve by delivering small pieces of learning on a regular schedule.
  1. Why is mobile training adoption on the rise?

Although technology is continuously changing, it looks like mobile is here to stay.

Hospitality managers can confidently incorporate the power of the smartphone into their training strategy by encouraging staff to get involved and take advantage of the benefits mobile learning has to offer the business.

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Using LMS training delivery is extremely cost-effective for hospitality chains. Employees can easily interact with their training content anytime, anywhere and it’s easy for managers to assign users to course material while tracking, monitoring and capturing every individual employee result in real-time in a database of audit-ready training records.

Think about it like this…

As a hospitality business you already have two pieces of the puzzle needed to implement a cost-effective online training strategy:

  1. You have the training content required to keep your business compliant with industry legislation and standards
  2. Your employees have the technology to take the training right there in their pocket.

Now all you need is the learning management system to make implementing your mobile training strategy a huge success.

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