Communication Skills

25.00 15.00

– Determine your own preferred communication style
– Use this information to develop and improve how you communicate
– Identify and respond appropriately to other people’s communication
– Apply appropriate communication models
– Overcome the most common barriers to successful communication

1. Introduction to Communication
2. Communication Styles
3. Communicating by Email
4. Communicating on the Telephone

Product Description

After this course, participants will understand the advantages of assertive behaviour, take steps towards assertiveness, and learn to be effective communicators.